Get Started with Prescriptions By Mail

You can take advantage of our prescriptions by mail online service, which allows you to fill your new and refill prescriptions online from the convenience of your own home, 24 hours a day. Your prescriptions are then delivered right to your door, through free shipping, so that you get your medications in a timely, convenient and affordable manner.

If you have a new prescription, have your doctor fax or phone it in to the online mail order pharmacy. If your prescriptions are at another pharmacy, simply provide us with the pharmacy name and contact information and the prescription details and we will transfer them to our mail order pharmacy (even if it’s another Costco Pharmacy) for processing and delivery.

Once your prescriptions are at our prescriptions by mail pharmacy location, refilling them is easy. Just login to your account and request to re-order your prescriptions. Once you've confirmed your order, we will ship your prescriptions from our pharmacy to the address you had chosen within 3-5 business days. We also make tracking your order easy! With every online order, you will receive a tracking number that will allow you to track your delivery.

Getting started is easy. First, register with us by clicking on "Register". Once registered, you can choose one of three options to begin your prescription order with the Costco Prescriptions by Mail.

Frequently Asked Questions

What is the pharmacy's address, phone number, fax number, and hours of operation?

• Alberta
• British Columbia
• Manitoba
• New Brunswick
• Newfoundland and Labrador
• Nova Scotia
• Ontario
• Saskatchewan

Pharmacies in Costco's Quebec locations are independently owned and operated by pharmacists. Please visit Grégoire Arakelian Pharmacies.

Who can use the Prescriptions by Mail Online Pharmacy?

Any person residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario or Saskatchewan with a legitimate prescription written by a Canadian licensed Physician can use the Prescriptions by Mail Online Pharmacy.

What are the benefits of using home delivery from Prescriptions by Mail Online Pharmacy?

There are many potential benefits to receiving maintenance drugs for you and your family such as:

• Convenience: Your medication delivered directly to your home or any address you wish to designate.
• Easy Refill: Request prescription renewals and refills online, by phone or by mail.
• Peace of Mind: You can privately consult an experienced pharmacist to answer your questions and to help you safely manage your prescribed drugs.

How do I get started with the Prescriptions by Mail Online Pharmacy and open up a patient account?

Select the Get Started link from the pharmacy homepage and follow the step-by-step instructions to get registered.

Can I use my and spouse insurance plans at the same time?

Yes. Initial payment is always directed through your plan first then through a spouse plan.

Who do I contact if I have a question about my medication?

You can speak with a pharmacist by calling the Prescriptions by Mail Online pharmacy at my provincial pharmacy above.

Prescription Ordering, Status and Shipping Information

How do I order a new, refill, or prescription transfer?

Visit the Costco Pharmacy website at www.costcopharmacy.ca and select 'Order Your Prescripition' from the pharmacy home page.

I have placed a request for a new prescription, what do I do next?

Please mail your handwritten prescription to the Prescriptions by Mail Online Pharmacy in your province. Your physician may also fax in a prescription on your behalf to Prescriptions by Mail Online Pharmacy in your province.

I will be out of medication in 2 days, what should I do?

If you need an immediate fill for your prescription, please contact your physician and have them call in a two week supply to your local Costco pharmacy.

When should I reorder my medication?

Please order a refill at least 2 weeks in advance.

Where is my prescription being shipped from?

• The Alberta Prescriptions by Mail Online Pharmacy is located in Edmonton, AB.
• The British Columbia Prescriptions by Mail Online Pharmacy is located in Burnaby, BC.
• The Manitoba Prescriptions by Mail Online Pharmacy is located in Winnipeg, MB.
• The New Brunswick Prescriptions by Mail Online Pharmacy is located in Fredericton, NB.
• The Newfoundland and Labrador Prescriptions by Mail Online Pharmacy is located in St. John's, NL.
• The Nova Scotia Prescriptions by Mail Online Pharmacy is located in Dartmouth, NS.
• The Ontario Prescriptions by Mail Online Pharmacy is located in Vaughan, ON.
• The SaskatchewanPrescriptions by Mail Online Pharmacy is located in Saskatoon, SK.

What is the status of my order?

You may view your order status by selecting the Prescription Status link found on the Pharmacy Homepage.

Can I refill my prescription?

You may refill a prescription if there are refills remaining and if it was previously filled at our online pharmacy. If you need to change the quantity or directions of your refill, please request a new prescription from your physician.

Can I transfer my prescription?

You may transfer a prescription from a Costco warehouse pharmacy and other retail pharmacy to the Prescriptions by Mail Online Pharmacy.

How will prescriptions be delivered to me?

Prescription orders are sent by mail through Canada post and other courier services. In some provinces, a signature may be required . When someone answers the door, the delivery agent will hand off the parcel, and collect the signatory name and a signature.

What if I am not at home at the time of delivery?

The delivery agent will leave a delivery notice card at your home. This is used to show that the item is available at a local pick up depot. If the prescription is not picked up within the indicated time frame on the notice card, it will be returned to the Prescriptions by Mail Online Pharmacy. Note, some courier services may return for a second delivery attempt.

How long will it take for my order to be delivered?

Once your written prescription has been received at our facility and you have placed a request online to fill your order, it can be delivered to your house in 3 to 5 business days.

Why didn't I receive all my prescriptions at once?

In order not to delay your prescription therapy, we may ship your items as they are completed in separate packages. At times, it may take longer to fill certain prescriptions. You will not incur any extra shipping charges for split packages.

Do you ship outside Canada?

We do not ship prescriptions outside Canada.

What if I want to pick-up my prescription at my local Costco Pharmacy?

If you prefer to pick up your prescriptions, we recommend that you use our automated refill phone line at your local pharmacy to continue to use your local Costco Pharmacy.

Can I order a narcotic prescription from the Prescriptions by Mail Online Pharmacy?

Currently, our mail order pharmacy cannot process narcotic prescriptions. Please visit your local Costco Pharmacy to have your narcotic medication filled.

Prescription Payment, Pricing and Insurance

What forms of payment do you accept?

The Prescriptions by Mail Online Pharmacy accepts Visa and MasterCard, you may change your credit card by updating your information My Account section.

What should I do if my address and credit card information has changed?

You may make shipping and billing information changes within the My Account section.

How much will my prescription cost?

If you have insurance, you need to contact your insurance company for co-pay information. Please contact us to obtain the cost of your prescription without insurance.

What insurance plans do you accept?

The following is a list of common insurance plans we accept. If your insurance plan is not listed, please contact your plan administrator and ask if the Costco mail order/online pharmacy can be used with your plan.

• Alberta Blue Cross
• Assure Health
• Assure (Canada Life)
• Assure (Sun Life)
• Canadian Benefit Provider Inc
• Canadian Armed Forces
• Claim Secure
• Esorse
• Express Scripts Canada
• Express Scripts (Desjardins)
• Express Scripts (Empire life)
• Express Scripts (Industrial Alliance)
• Express Script (Manulife)
• Express Scripts (RWAM)
• Green Shield Canada
• Interim Federal Health Plan
• Johnson's Insurance
• Manitoba Blue Cross
• MDM
• Medavie Blue Cross
• Nexgen Rx
• NIHB
• ODB
• ODB (ODSP)
• ODB (Trillium)
• Ontario Blue Cross
• Pacific Blue Cross
• Public Services Health Care Plan
• RCMP
• Simple Employee Solutions Benefits
• SSQ Financial Group
• Veteran's Affairs
• Workers Compensation

What do I do if I have new insurance?

Update the My Account Section with your new insurance information.

How is personal information used?

Please refer to our Privacy Policy.